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Wednesday, September 28, 2005

Customer service... in Amman?

Three cheers for the guys and gals at Jordan Telecom(JT) and Batelco for their wonderful customer service and impressively quick transactions. I actually got my internet back in THREE days. That included having them cancel our old account, starting a new one, coming to fix the set-up at home, and then getting the paperwork done between Batelco and JTC.

Is there a secret, I wonder? If there is, please do share it with the rest of most of the private firms in Jordan. Much simpler stuff in other firms like simply sending fixtures took weeks at a time!

Anyhow, I think that the great service I have experienced with these two companies is a good sign that the Jordanian private sector is finally realizing the importance of customer service in an economy as reliant on the tertiary sector as Jordan's.

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